Back To School

These are some of the best Yo Mama jokes I've heard in a longtime.  I know it's about using Kmart's layaway but the kids in this are so, so good.
Yes people, it's that time of the year once more.  Back to School.  This year I only have one, she's a senior this year.  I can't wait.  Not for her to go back to school but to finish school.  This is the child that makes my day almost everyday.  Like most relationships we have our moments, but there is always a "I love you, mommy," with a kiss on the forehead.  She loves to bend down and hug me.  You see she's 5'10" and I'm 5'3".  I think if she could pick me up, she would.

This is the year I don't have to buy cases of notebooks and composition books.  A cart of pens and pencils.  We haven't gotten our supply list yet but knowing me I got most of it stashed anyway.  There was a time I had five in school and I spent the month of August buying all the items over and over that I could and this went on into September.

My daughter assured me that she didn't need a lot, especially in the way of clothing, just a pair of shoes and some composition books.  As luck would have it, I was cleaning out my closet and low and behold were a box of notebooks, composition  books along with boxes of pencils and mechanical pencils, blue, red, black in pens and highlighters.  I they were buried in the back hidden by shoe boxes.  I called her into my room and we had a good laugh. 

It might be a little late to start but I'm starting my fall winter clothing for my ETSY Shop.  I know most of you that have online shops are ready for the back to school crowd that will be visiting you and ready to ship.  I applaud you, me it seems that I'm a little behind seeing that I work totally alone.  One day, one day, I'll have some help, if only it's little granddaughter of mine.  She loves to watch me work, it's hilarious to watch her 10 month old face and eyes fixed on my hands as I knit or crochet.  Yep she will be my helper soon.

Well, guys I just want to share this commercial with you, I know the same commercials don't air across the board in this country.  So this is for those who haven't seen it.  Watch and enjoy.  Talk to you later.

KISS

. KISS, one of my daughter's favorite words. She used it quite frequently before leaving for school three years ago. She used it so much I had to find out why. She explained to me when she told someone KISS, it meant 'Keep It Simple Stupid'. According to her that most of time we spend our time making everything more complicated than what it need be. I was thinking about this the other day and I think I figured out why I'm always so tired, in trying to stock my shop, I'm not keeping it simple. I have so many varied interest that I can't decide which one I really want to dedicate myself to. I love to knit, sew and crochet, not to mention jewelry. Being a creative person missed the point of keeping my shop simple. As online shop owners we should strive to keep our categories and product line straight forward so our customers know who we are. Making sure our potential customers understand exactly what we do. Get know for being the best in what it is we do. I work hard at being the best at whatever I do. I look at my shop and see beautiful items but no cohesion. I think that now is the time to narrow my view to pick something and make it my focus. I've that my inspiration lately has been the newest member of my family, my granddaughter. Lately it has been shoes/booties but there is so much more to do. It's coming upon the fall of the year, yes I know summer just kicked in but there will be a need for fall/winter items before we know it. If we're into handmade, it's gonna take time to produce and this is a good time to start. School just ended and know is the time to start the new school year shopping. After thinking school think of the year's end holidays that are also upon us. So this month I will start taking a long look at my shop and see what it is I can take away and what I should keep. Decide on the sizes I want to make and handle and definite color decisions. Sometimes less is more and more can always be added later. But sometimes a few simple items are the only things necessary for sales. To anyone who reads this and has visited my shop I apologize for the confusion. I promise by the end of the year I will be able to look at my shop and smile and not just look at a finished product, photograph it and place it in the shop.

Quiet Voices

We all have moments that we feel something deep inside of us or maybe a voice with a clue to our purpose but we are so bent on doing things our way we overlook it. Looking back over the years with some hard thought involved, I realize now that I missed, no ignored the small still voice that speaks to us all if we dare listen. Dare to listen, the voice is the roadmap to your future. In your dreams comes answers, the sandals were in a dream. I've spent the last eight years doing things my way and wondering why nothing was popping. I was sitting on the side of my bed one afternoon, the kids were at school, so the house was peaceful and quiet, I was working on a tam/slouch hat, one I had made many many times before back in 1976 when my oldest daughter was born. Boy I sold those by the Pamper box full. I had four sales people, that I didn't ask for they offered because they loved the hats so much that they were taking a box a piece a week. This went on all fall, winter and spring.' I enjoyed doing things off the top of my head. As I'm writing this I'm trying to remember a coat I use to enjoy making and how I started it. I know if I keep quiet it will return. Anyway back to the small quiet voice all it said was make patterns. Of course I said "OK" well I started a few years ago and stopped. I felt that the time that went into developing a pattern was too time consuming. I've been working other things that weren't mine and I must sincerely say it hasn't paid off as well as I thought. Looking back and taking notice of the last few years of sales, I've sold more of my patterns than I have anything else. I noticed that last year and this year. But of course being the typical child, LOL, I'm hard headed and now playing catch up but at least now I am working on patterns. What I've noticed that is it's a somewhat slow process, but so rewarding. It really feels good to finish a pattern and it works and you can put your copyright on it. I always wanted to be designer but I never thought it would be in crochet or even knitting for that matter. The moral of this post is 'Take time to listen to that small voice.' These are pictures of my evolving work. Hope you like them.

I'd like to say I've been busy but that would depend on one's definition of busy. February has been a busy month for me though. My birthday was on the 12Th, my youngest daughter and the youngest turned 16 on the 21st and rounding out the month is my second oldest daughter whose birthday is the 26Th.

Less not forget Black History Month, Valentine's Day and my license plates expire this month. Where I live there is such a thing of emissions testing and a safety inspection one's car has to go through before renewing plates. It passed the emissions but nothing's perfect, it had to fail somewhere. I need to repair the sway bar and replace a broken turn signal lens before it passes. The light works but they want the lens replaced, oh well.

Now in the midst of working 24 BP's (auditing mystery shops) as an independent contractor, something I do to feed my yarn fettish, I have found time to create. I've been holding onto this skirt pattern for over two years now and I finally got around to it this month. Never could decide on what color it would look good in and a color I would enjoy working with.

How did I find the time to work it, I decided to get my hair braided and felt like since I had to sit still for hours, couldn't watch TV or play on the internet, my head would be held at just the right angles for knitting. I think this red did it some justice. Something I wish I had thought about sooner, perfect for Valentine's Day as a gift and after all February is also Women's Heart Health Month.

We always set aside a month and or a day for celebrating or creating an awareness. Ladies every month is our month, heart health, breast cancer and any other health issues. SO ladies stay on top of your health, preventive and maintenance.

Tell me what you think of my new creation. I still crochet but I love the look of knitting. It takes much longer, it took two days to get my hair braided and the rest of the week to complete the skirt. I'm happy with the results and plan on doing more of them.

Talk to you later.

Is Journaling Important

This is a question I've often asked myself time and time again. Well, in light of things I am beginning, no.... now, I know that it is important. For the past eight months I had taken a contract with the local news publisher to deliver their papers, seven days a week, rain, hail,sleet or snow, thankfully I didn't get the hail or snow, my contract ended the first of December. That job was probably one of the worst things I've done in quite some time and during the eight months I didn't have much time to knit or crochet. Sure I tried, I had ideas bouncing around in my head and some of the I got to and some I didn't. Those that I started usually didn't get finished. That was starting to bother me and I began to resent what I was doing, I couldn't and didn't have time for my true nature, my crafts. Well, I had been keeping a Dollar Store journal of my works and writing things out had become too time consuming, since I had to be at the depot at 1am and not getting out of there most of the time until around 2:30 to 3am. Didn't make it home most of the time during the week until around 6am. I tried to record my works with a dog tired brain and body. During this time I bought the Dragon, you know, that thing that will type for you as you speak, well, I'm here to tell you that didn't work either. That thing was as difficult to train as a toddler in Pullups. So that was out. Well, I'm here to tell you I finally found my journal, I had wanted to start a new one but that didn't make sense, I knew the one I had had to be hidden in my bed somewhere. After tossing a few things aside, I found it and viola, off to the races. I was truly amazed at the patterns I had written and reading over them relaxed me and brought me back to my world, creativity. This is one of the patterns I had penned about a year ago before I decided to take a job. The booties were staring at me from a box and I with no clue of where to start, until my trusty journal showed up. I must admit that for a creative mind there is nothing more important than a journal. Filled with ideas, notes on projects from A to Z, the life line of a creative person. Some who say it's not that important, what's the big deal, you did it once, you can do it again. Not always true. If you don't keep a journal of your work, you should. It makes your world run a lot smoother. No more guessing what materials you used to achieve your project, it's there at your finger tips. By the way, I remade several pair of the booties, just to double check the pattern and listed the pattern today in my Etsy shop.

I Sold On Tophatter

Looking for a new venue of selling my handmade items and some free publicity, I tried Tophatter at the decretion of a viable blog. Tophatter was described as a great addition to sell on along with Etsy. What they didn't note that I would not get top dollar for the sold item. I guess this item had set in my shop long enough but $5.00 for an $80.00 item wasn't what I had in mind. This item took many hours to make and four balls of yarn (28 oz). I didn't recoup the price of the yarn in this auction. Hand crocheted in a basket weave stitch, soft and suptle. Beautiful red color and hangs well. Considering the time it took to produce this item I have not done another one, so you see, it was a OOAK. What I learned was that Tophatter isn't an option for a lot of artistians unless you just need to rid yourself of some stock. If you decide to try the site pick something that you won't lose a lot of money, recoup your materials and some of your time and hopefully some of the postage. It's going to cost me the price of the sell for postage. Even though some advice we get and read are from reputable sellers, please people take the time to investigate, start small and not lose a lot in the learning process. I know this may sound bitter, but I'm more disappointed than anything else, disappointed in myself for not taking the time to see if there was any money to be made on large scale OOAK items. I like anyone else enjoy a good deal but not at the expense of the artisian. Look closely before jumping, test the waters once again on small items. We're in this business to make money not to give away the cost of labor and materials. I save the cost for charities. I'm not saying I won't try Tophatter again, but it will be with a less expensive piece. Something that didn't involve a lot of my time and money

HAPPY NEW YEAR!

My oldest son.

The beginning of a New Year always seems to fill us with new hopes and new dreams. I often wonder why is it wait until a new year to have new hopes and dreams. To me everyday is a new beginning. I celebrate life and smile at some of the things that use to anger me.

I guess at almost 59 yrs of age, I've learned that anger is a waste of time and energy. I now take that anger and turn it into creativity. A week ago I was handed a $1400 estimate for work that needs to be done on my car, after a solemn look, I smile and walked away with a smile and a prayer and I'll take care of it when I can. I remember things I would have been all bent out shape. Now I know that stuff really does happen.

It's not the big things we often treasure, but the small ones. My older children dropped by to see me if only for a few minutes. The kids that are away at school calls to say 'Hi' or 'Mom I have a problem'. The family gathers to celebrate on holidays. The long drives to pick up the two that are away at school and being happy that I can still tackle the highway. I'm happy for having the ability to get along with my kids friends, they enter my home with a big 'Hello, Ms. Day' or 'Mama Day'.

Last October a Marine Recruiter came to home, this young man a long ways from home has found a home in my home, with me and my kids. He came over while I was alone one Saturday, surprised me, no warning, just showed up. He saw I wasn't in the Christmas mood and before I knew he had gathered my tree, lights and decorations and began to work. He decorated the inside and out. He spent Christmas Eve and Day with us. These are the things I'm thankful for.

My recruiter and his girlfriend

My recruiter's (my other son, as he refers to himself)outside handy work.
When I think of all the kids that come through my life with hugs and kisses, I feel truly blessed.

So you see, the other things in life, like mechanic problems can't override the feelings I get from the calls or visits from my stepson and daughter or their friends.

My stepdaughter and her new beau passing through on their way to visit her mom in KS

SunTrust, Regions latest banks to retreat on debit fees

SunTrust, Regions latest banks to retreat on debit fees

How to Fix Congress

This a 'Status Update' from a friend of mine I want to share. Please read and think about this. If you agree please pass this information on to your friends and relatives.


Status Update
By Columbus J Smith

Warren Buffett, "I could end the deficit in 5 minutes," he told CNBC. "You just ...pass a law that says that anytime there is a deficit of more than 3% of GDP, all
sitting members of Congress are ineligible for re-election.

The 26th Amendment (granting the right to vote for 18 year-olds) took only 3 months
& 8 days to be ratified! Why? Simple! The people demanded it. That was in
1971...before computers, e-mail, cell phones, etc. Of the 27 amendments to
the Constitution, seven (7) took 1 year or less to become the law of the
land...all because of public pressure.

Warren Buffet is asking each addressee to forward this email to a minimum of
twenty people on their address list; in turn ask each of those to do
likewise.
In three days, most people in The United States of America will have the
message. This is one idea that really should be passed around.

*Congressional Reform Act of 2011*

1. No Tenure / No Pension. A Congressman collects a salary while in office
and receives no pay when they are out of office.

2. Congress (past, present & future) participates in Social Security. All
funds in the Congressional retirement fund move to the Social Security
system immediately. All future funds flow into the Social Security system,
and Congress participates with the American people. It may not be used for
any other purpose.

3. Congress can purchase their own retirement plan, just as all Americans
do.

4. Congress will no longer vote themselves a pay raise. Congressional pay
will rise by the lower of CPI or 3%.

5. Congress loses their current health care system and participates in the
same health care system as the American people.

6. Congress must equally abide by all laws they impose on the American
people.

7. All contracts with past and present Congressmen are void effective 1/1/12.
The American people did not make this contract with Congressmen. Congressmen
made all these contracts for themselves. Serving in Congress is an honor,
not a career. The Founding Fathers envisioned citizen legislators, so ours
should serve their term's), then go home and back to work.

If each person contacts a minimum of twenty people then it will only take
three days for most people (in the U.S.) to receive the message. Maybe it is
time.

THIS IS HOW YOU FIX CONGRESS!!!!! If you agree with the above, pass it on.

I Did It

Since my last post, the time has been fantastic! I have spent the last 10 days finishing and producing, I still have a ways to go but I accomplished a portion on my feat.

I'm not going to make this a long drawn out story but I really feel good. The biggest problem I have are my pictures. I have a new camera and it absolutely seems to hate me. I can't get this thing to do what I want it to do to save my life. It was an impulse purchase. I couldn't find my old one, I thought it was lost, you see I had loaned it out, only to find it in my bed under a pile of yarn after I had ordered and received the new one. Now I can't find the old one. No, it's not in my bed :D

Any who, these are the pics of the hats I did manage to finish and make this week. The lime green and black ones were special orders for a girl's biker club. The other's are the ones I had made earlier this year and not finished, they are listed now.

Procrastinator or ADHD

pro·cras·ti·nate /prəˈkræstəˌneɪt/ verb

pro·cras·ti·nates; pro·cras·ti·nat·ed; pro·cras·ti·nat·ing [no obj] : to be slow or late about doing something that should be done : to delay doing something until a later time because you do not want to do it, because you are lazy, etc.

▪ He procrastinated and missed the submission deadline. He told her to stop procrastinating and get to work.

I haven't quite figured out which category I fit into. I'm really good at starting projects and completing some. It's the big finishes that get me. I can sit and crochet all day, a ton of this or that. The hard part is over, I tell myself. Making the item wasn't really the hard part. I've found that the hard part is the complete finishing.

Above there is a picture I took back in February of Fedora's I made and to this day, guess what? You're right. They are incomplete. I'm still stumped as to hatbands or no hatbands. Flowers or cording. Ribbon, satin or grosgrain. See my dilemma. So tell me, am I a procrastinator, do I have AHDD, lazy or maybe just overwhelmed.

Honestly, I think I just hate furnishing's. Wish I could afford to contract that part out but my sister says I wouldn't be satisfied because my biggest problem is I'm a perfectionist looking for the perfect finish. In the mean time I'm running out of storage space.

Am I the only one with this problem between us craftsters? I haven't finished the solids and already started work on the two-toned ones. Now tell me, does this make sense? While writing this my mind is already at work on the tri-colored ones. Will someone please, please, send me the finishing karma.

Holidays and Sales

Developing good sales skills is key to having a successful business. Whether you're selling online, have a brick-and-mortar store, or sell at shows, your interaction with your customers can make or break your business.

Ex: My daughter and I were in the grocery store the other night about a half hour before closing and one of the workers said to another that they were asked to box out that night before leaving. She went on to say that tomorrow was her day off so therefore, she wasn’t willing to do what was asked of her and that she would leave the work the next morning’s shift, seeing that it was going to be her day off.

I told my daughter after leaving the store, I knew there was a reason I never liked that store much anymore and that it always seemed to have an odor. It’s not the odor as much as the distaste for the employees. Believe it or not our customers, even online are watching and listening very carefully. This once upon a time was a store I would leave my neighborhood to visit and now only stop when I need something from the store next door, one stop shopping.

Attitude is everything especially in sales. Next time you are out running errands and visiting retail shops, take note of what you like and what you don’t like. Use these lessons to be a better salesperson for your own goods. Most artists and crafters would not call themselves salesmen or women, but it’s all part of the job. You need to not only sell your work, but you need to sell yourself as well!


Most of us appreciate being greeted when we enter a retail establishment. Make sure you welcome your potential customers at arts and crafts shows and also on your web shop. Let the customer know you appreciate them, and you’ll be surprised at the loyalty you develop over time. A loyal customer is what you need for your own goods or services!


You don’t need to hover or coddle the customer, but try some of these tips to develop a good rapport with your customers.

A smile shows you are engaging

A piece of wrapped candy in the package of goods you ship off says you were thinking of them

Make your online storefront greeting happy and appreciative, allow your customers to that you are there for them

Include a handwritten ‘Thank You’ note in your packages

Every customer you have has the potential to tell their family and friends about your crafts, your art, or your creative service. Grassroots promotion and word of mouth is the strongest endorsement (or liability) you can have. You like it when you, as the customer, are treated like the king, so treat all your customers like royalty too.

So let's bruch up on our skills, take a long look at our online shops and get ready for the Holidays, they are upon us.

Leaf Trimmed Wristlets - FREE

I know you've been wondering where has she been. Has she stopped blogging all together, well, no. I've been really, really busy this summer and not counting it has been extremely hot in good ole MO.

I took my son back to school this past Monday and every corn field I passed in KS was burned, dry, golden... maybe a partial green stalk here or there. I don't think this is what was meant by amber waves of grain.

While the grass in my front and back yard were turning a little brown, the tomato plant in my Topsy Turvy struggled to survive, I sat in the ac creating this pattern. It's amazing sometimes how things just come to you. I have so many incomplete items to finish an while finishing hats for the fall, I saw matching wristlets, so I set about to create them.

I've made it a bad habit of seeing creations and not recording them. It's not like I don't have a journal or tape recorder, they just don't seem to come to mind when I'm working. Now if I only had that Dragon thing, that takes dictation I'd be all right, it would certainly make entering patterns into docs easier and also blogging. That's just one of the things on my to get list in the future. Had to purchase a new camera this summer, the other one decided it was tired, the on switch is stuck.

This pattern is versatile. It can either be Wristlets or Fingerless Gloves. The choice is yours. I give directions for both.

I listed the pattern today in my shop on ETSY. If any of my followers are interested please contact me and for the next week I will send you a FREE copy.
This offer is good until August 18, 2011.

I have several other patterns I'm working on and writing to share and sell. They should be ready soon, the kids are back in school, the house is clear, quiet and the computers are free.

Visit often to see what's new. Don't forget to visit my Favorites page to see what's happening at ETSY.

Eight Ways To Advertise Your Craft Business

Now that you’re starting with your new business it is imperative that people should know all about it. And now I shall present you with the 8 most effective ways in advertising your craft business the cheapest way.

Attend community events. Potential clients are found anywhere, attending events and socializing with others would be a great way of finding them. Giving them business cards, stunning smile and assuring hand shake would surely give them away.

Get referrals. The most common but best way of advertising is the word of mouth. We all know that it’s not easy to earn one’s trust because they are careful not to be deceived. Now having rendered good service to your clients would be a good thing to do because they can be the instrument in gaining other people’s trust. All you have to do after giving them quality service is to allure their friends and family to try your reliability.

Give free class presentation. Students might not have the money to purchase your goods but they have the ability to persuade their parents to purchase the goods they want. It can also be a good way of advertising for many schools run regular programs and presentations that are financed by local businesses and members of the community.

Write an article for a newspaper or magazine. Advertising through media is very much costly but writing articles for it is not. The secret to publishing it is that the articles must be made to target the interest of your customer and not just for your business advertisement.

Host a networking event. A lot of groups do business card exchange monthly. Hosting it would mean a larger scale of referrals and customers.

Use the power of the social media. People these days are fond of using social networking sites like Facebook and Twitter. Communicating with your clients and promoting your products through these sites would mean a lot of publicity. You can also do blogs which is very common for people nowadays.

Use fliers and booklets. Distributing booklets to people and placing fliers in strategic locations with information that would catch their attention would be an ideal thing to do.

Engage in trade shows and table-top mixers. This might be expensive if you can’t find a mixer. But if you do, you’d just be able to spend a hundred dollar for a table. Just get in contact and follow-up the people you meet in the event and you’d surely have great chance of boosting your business and staying in the spotlight.

There might be a lot of ways to advertise your business but still perseverance and commitment would always be needed.

Office Feng Shui

Feng Shui Tip by Ellen Whitehurst for Friday, June 17

I thought today I would share a piece of email with you. I found this to be interesting so I'm sharing, not deleting :D. As business people we all have an office of some sort, so enjoy.

Today's energies honor all those dads who bring home the bacon from the back of the house. That's right, today is 'Work at Home Father's Day,' a time to celebrate those pops whose children might require a diaper change but who also celebrate the baby who puts the wind in his sails: his business! So today I want to share some secret home office Shui, while also disclosing that I use almost all of these tips in my own home office space. First, red flowering plants or yellow chrysanthemums blooming in the Fame area of the office will bring both riches and laughter if they're bought or picked on October ninth and kept in a vase for 27 days. These plants are believed to bestow a position of respect and high rank! If the flowers begin to wilt, replace them immediately. An image of a mountain behind your desk will lend strength, courage and support, and anyone who approaches the desk will now subconsciously know that you're an immovable force to be reckoned with. A small statue of the Chinese Zodiac animal or ally that correlates to the year of your birth will bring a stronger sense of self worth, esteem, confidence, and greater power. This glass or crystal animal should sit on an octagonal mirror, and should be placed on a piece of red cloth on the far right hand side or corner of the desk. Bright lights burning in any office bring even brighter opportunities. But the most secret Shui for increasing opportunities, respect and vast rewards is to raise the level of your desk by a few inches. Position blocks of wood under each leg of the desk and then adjust the chair to match the new view. Speaking of having an excellent view, doing any or all of these cures inside your home office will have immediate, tangible and terrific results. Happy 'Work at Home Father's Day' to all those dads who've birthed a business! We honor you!

Road Trip

ROAD TRIP!!!!!! No I'm not headed to Mexico but I am off on a Road Trip this week. Friday my freshman daughter ends her first year of college. Her dad thinking that she would be homesick was in for a big surprise, if he didn't call her, she certainly didn't call him and he called them every night. Me I enjoyed the freedom, the peace and quiet. So my oldest daughter and I will take a 3 hour trek to pick the little one up.

I did say them, didn't I? Well, next week come Thursday I'm on another ROAD TRIP!!! I have to drive to a little town called Arkansas City in Kansas. Mind you I live in St. Louis, Mo. I think the fun part of this trip is that I will get a chance to drive through Coffeyville, Ks, Place I thought only existed in cowboy movies, boy was I in for a big surprise when I actually saw that on the map. This should be about a six hour drive to pick the boy up.

Right now he's running track at a community college, his dream is to run in the Olympics. He's the second fastest in the 400 (whatever that is) and about 5 seconds off the record time in the US. His dad says he likes to run around in circles. Well, he played football and basketball in high school. But the year he started running track, it took to it like a duck to water and hasn't looked back.

I'm gonna get some rest and focus on my drives and pray for peace and safety both ways, both times. Next week I'll be making the drive alone, without the company of my 30 something daughter, but she's always with me in spirit and so are you guys.

Until next time be creative, be safe, be happy and love.

Customer Service

I recently had an experience with on of my customers that I truly found to be a learning experience. She didn't teach me anything that I didn't already know but she helped me to be I feel a better seller. She also boosted my ego.

None of us want to hear that there is a problem with our merchandise. That just snatches the rug from under you, "Oh, no!", the first response, what could be wrong. The product in question has been sold over and over again in the past. Not one customer has contacted me with this problem.

At first when the customer told me she was new to the craft, I felt she just misread the booklet. I checked my hard drive (I just recently had my computer in the shop - virus')found the file and looked at it, checked the pages, I didn't and couldn't see the problem. I resent a new file to the client, now there's a separate problem. I still couldn't find it.

So in keeping with the lessons learned throughout the years of shopping and working in retail, I did the only thing I could do, I used the lessons:
1. The customer is always right.
2. When you can't do anything else go back and see rule number 1.

Dealing with Sears some years ago, I remember the saying they used " Satisfaction Guaranteed or Your Money Back." I bought a sewing machine from them with a specific cabinet, in '83. When I picked up my purchase and got it home my ex put it together and it was the wrong cabinet, beautiful and larger than the one I purchased and more expensive. I took it back to the store and explained what happened. The cabinet I purchased had been discontinued and they offered me dinged up floor model, of course I declined the offer, I paid for a new one.

The salesperson went to management and came back with a better offer. I could keep the new more expensive cabinet, $200 more. Of course, I was surprised, why? Even though over the entrance to the building the slogan was there clear and in plain sight, I didn't believe them. I had another incident with them and the same thing happened, they were true to their slogan, 'Satisfaction Guaranteed or Your Money Back', got to love Sears.

In Mystery Shopping, I critique services for major companies, I love doing this and seeing the changes on the managers and clerks faces when they find out who I am. Needless to say the service gets better, which it should have been at peak performance anyway and the managers always offer something extra to offset what happened when I was suspected to be the typical Joe off the streets.

In dealing with my clients I use what I've learned from Sears and Mystery Shopping and those old rules and do whatever it takes to make my customer happy. A happy customer is a return customer. I often check with them to see if everything is going well with the item purchased and inquire about the family or how's the weather and they in turn check on me. I love this.

It's okay to build a relationship with your clients, let them know that you're human and that you care. It makes their day and yours. About this last client I refunded a portion of their payment for the missing pieces they won't be able to utilize. Here is the comment they had:

Hi Sheryl,

Thank you very much. You're a super seller, thank you for your
patience and all your help. I'll enjoy the rest of the patterns, they
are very beautiful.

These grateful words mean a lot to me as a seller and helps build confidence. Always do and give your best, that's why we're in business for ourselves and please try and put yourself in their shoes, think of how you want to be treated and rest is easy.

Easter

About a week ago I was sitting here at my computer, which has finally been healed, it had a virus. Well, back to my train of thought...it crossed my mind that April was nearing it's end and there was no Easter.

That's right, no Easter. "What the hay! What happened to Easter?" I was puzzled and confused. Did I miss it? Had I slept through it? Has it been cancelled? So I decided to look at my calender and to my surprise found it. No I hadn't missed, it's just a little late this year. I'm use to the good ole days, mid-March to mid-April. What happened this year, can anyone tell me? I think it's time that we make holidays stationary as not to confuse those of us that run on set clock. Some surprises are okay, like birthday parties, but when you're planning sales, holiday dinners and vacations and these people play with the calendar all willy-nilly, it throws some of us off.

Now that I've found myself and the missing Easter Sunday, here's wishing you all a Happy Easter, a successful egg hunt and all the other grand and glorious things that goes along with this day.

Reasons Why Some Stay Hobbyists

Getting Beyond Etsy - Beyond Craft Shows and Into the Big Blue Yonder of Making Money


Creative people ask me questions all the time about their creative product businesses. All sorts of questions - and usually they want to show me the products they're making and ask me if they're viable in the marketplace.


I've discovered the reason for this question is not what I originally thought.


Usually they want validation that they are good enough to operate a profitable business.


Many want to know where they should start or they've already started and have yet to make any real money. Sadly some think there is something wrong with their product or become convinced they are destined to create for family and friends and not make any money.


They have resigned themselves to being a hobby rather than a business - not because they aren't talented, have good ideas or amazing products but because they don't know what to do differently than what they're doing already.


Here are reasons creative people stay hobbyists when they want to have a money making business:


1.Well meaning Family and Friends: It's interesting how seemingly well meaning family and friends sabotage your business. They start saying things to you like, "why don't you get a real job" or "you'll never make any money doing this" or "that's okay honey we love your stuff." Here's the thing - it's not the family and friends who are doing the sabotaging - it's that you're listening to them and allowing their opinions to shape you. Are they entrepreneurs - have they ever started a successful business? Probably not - so why are you listening to them and valuing their opinion? Step away from the negativity.


2.Etsy Mentality: I love this one! How many times have I heard, "Well I just want to get my Etsy site up and then I can start making money?" Oh my! Don't get me wrong I think Etsy and similar sites such as Artfire are wonderful for getting started or what I call "toe-dipping" but to stay stuck in the Etsy mentality where your life revolves around Etsy and selling one to one and all the other issues and criteria that are required just plain keep you small. I'm sorry somebody's got to say it! Stepping beyond Etsy and the small craft show route will grow your business. Yes maybe its fear that's holding you back - but I guarantee there's a whole huge world out there wanting to embrace you. Step away from the Etsy mentality and step into your gift and your greatness.


3.Do everything themselves: Start-up businesses in the creative product or craft arena are often small. You've got a great idea or product and now what? You soon learn that there are so many more parts to a business besides the product. You now have to have a website, accounting, sourcing, a business license, shipping etc. There are so many things to do - some of it is busy work - some parts are things beyond your expertise. The greatest mistake you can make is limiting yourself by saying "I'll hire someone when I can afford it." If that is your mantra - you will never be able to hire someone. Start delegating the one thing you dislike or is not your core competency that will give you more time to work ON your business and not IN your business. You do have the money - you have money for supplies - this is a supply you need to have a profitable business and not a hobby.


4.The Blog excuse: I have talked to people who tell me they can't start their business until their blog or their website is done. It's not done for one reason and one reason alone - it's an excuse. If getting your blog done determined your income you would get it done no matter what it took.

5.Don't want to sell: In order to make money you have to sell - this means money has to change hands - from the buyer's hands to your hands. Without sales no matter what you do you will not make money or become profitable. Brian Tracy says most businesses spend only 11% of their time on sales. If you double that to 22% you've doubled your sales! Anyone can learn how to sell - you've been doing it your entire life since you were born. How else have you gotten what you want? Learn how to sell your product and once your line is created this is where the majority of your time needs to be spent.


Are you ready to throw these excuses to the wind and get beyond the hobby business? It takes drive, determination and yes, work. If you're willing and open to learn - you CAN do it. Don't give up your dream and let these reasons stop you!




© 2011 Jane Button International Design2Market Success


Online creative product mentor Jane Button publishes "Design 2 Market News" weekly ezine packed full of with tips to help make you money from your Sewn or Knit Product, Design, Gift, or Craft Business. If you're ready to take off the training wheels and turn your creative passion into a profitable business, get your FREE tips now at www.Design2MarketSuccess.com

My First Day of Spring

It's the first day of Spring,yayyyy! It was a beautiful day, 79 in the house and 81 outside. I opened the windows and turned on the attic fan to draw out the heat. Didn't work. I was almost tempted to turn on the a/c, but that didn't make good sense when thought out, it's too early in the year, so I decided to sit outside enjoy the sunlight, while crocheting and took a walk around the neighborhood. Neighbors are out walking, sitting and barbequeing. It sure smells good. Plants are blooming, my buttercups are up and out. My hostas' are peeping through and the bamboos have turned green.

The kids are out playing, riding bikes and walking. Everyone is enjoying the weather. What I should have done was walk up to the park about three blocks away but I didn't wear my tennis, I had on my Nike flip flops so that wasn't good for treading through grass, plus we got plenty of rain last night.

In our subdivision there is an apartment complex, riding or walking I look for one particular apartment, this one you can't miss. There is always a chair aside the patio door. Well, today, just as I had figured the older lady that lives there was out sitting in her chair, reading a book. She never ceases to amaze me or maybe I should say she never let's me down. I can always count on her to sit on that patio with book in hand. That's when I know it's a nice day, a good day to be out and a great day to be alive.